Laurent Duplat

Laurent Duplat is publication director at AgenticWhatsup and author of 25+ articles dedicated to WhatsApp Business AI agents. Since 2022 he has been helping SMEs, e-commerce stores and professional services deploy conversational AI agents capable of understanding voice messages and analyzing photos sent by customers on WhatsApp.

His approach centers on three pillars: native GDPR compliance (EU hosting, AES-256 encryption, DPA provided), multimodal LLM architecture (Vision AI + audio transcription), and deep integration with existing tools (HubSpot, Salesforce, Shopify, Cal.com, Stripe).

Reference author on the topic in French, German and Dutch, he publishes weekly technical analyses, vertical comparisons and verifiable case studies.