Privacy policy
Last updated: March 2026
1. Data controller
The data controller for data collected via the website agentic-whatsup.com is:
Company : VAULT 369 LTD
Registration : 16952492 (Companies House, United Kingdom)
Address : 128 City Road, EC1V 2NX, London, United Kingdom
DPO Contact : contact@vocalis.pro
2. Data collected
We collect the following data:
Booking form (iClosed)
Last name, first name, email address, phone number, company name, message.
Browsing (Google Analytics)
Pages visited, session duration, country, device type, traffic source. Anonymized data.
WhatsApp Business (customer service)
Messages exchanged with the AI agent: text, voice messages, photos, documents. Processed solely to respond to your requests.
3. Purpose of processing
- Respond to your quote requests and strategic sessions
- Manage the business relationship and project follow-up
- Analyze website audience to improve content (anonymized analytics)
- Send marketing communications with your consent
- Comply with our legal and contractual obligations
4. Legal basis
- Consent — for sending marketing communications and the use of non-essential cookies.
- Contract performance — to process your requests and deliver our services.
- Legitimate interest — for anonymized audience analysis and website security.
5. Data retention period
| Data category | Duration |
|---|---|
| Contact data (form) | 3 years from the last contact |
| Contractual data (clients) | 5 years after the end of the contract |
| WhatsApp messages (AI agent) | Configurable per project (90 days by default) |
| Analytics data | 26 months (standard Google Analytics configuration) |
| Essential cookies | 13 months maximum |
6. Data recipients
Your data may be shared with the following subcontractors, strictly within the scope of service delivery:
- iClosed — online appointment booking tool
- Google LLC — analytics (anonymized data, EU servers)
- Meta Platforms Ireland Ltd — WhatsApp Business API infrastructure
- Vercel Inc. — website hosting
No data is sold to third parties. Transfers outside the EU are governed by standard contractual clauses (SCCs) compliant with the GDPR.
7. Your rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR — EU 2016/679), you have the following rights:
- Right of access — obtain a copy of your data
- Right to rectification — correct inaccurate data
- Right to erasure — request the deletion of your data
- Right to portability — receive your data in a structured format
- Right to object — object to certain processing
- Right to restriction — restrict processing in certain cases
To exercise these rights, contact us by email: contact@vocalis.pro. We commit to responding within 30 days.
You also have the right to lodge a complaint with a competent supervisory authority (ICO in the United Kingdom, CNIL in France, FDPIC in Switzerland).
8. Cookie policy
This website uses the following types of cookies:
| Type | Purpose | Consent |
|---|---|---|
| Essential | Website functionality | Not required |
| Analytics (GA4) | Anonymized audience measurement | Required |
| Third-party (iClosed) | Appointment booking | Required |
You can manage your cookie preferences at any time through your browser settings.
9. Data security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction or disclosure: HTTPS encryption, restricted data access, secure hosting and regular audits.
10. Changes
This policy may be updated at any time. Any material change will be notified via the website. The version in effect is the one displayed on this page with the update date.
Last updated: March 2026 — VAULT 369 LTD